Our office hours are Monday through Friday, 9:00 am to 5:00 pm. Our cleaning crew can start as early as 8:00 am for residential cleanings and 6:00 am for commercial cleanings. The time the team will finish the job depends on the type of service selected and the time they start the cleaning.

At The Mighty Cleaning, our prices are very competitive and far lower than franchise cleaning companies. Despite our affordable rates, we maintain the highest standards of quality in our cleaning service. Unlike many "cleaning companies" that operate illegally without proper business licensing and insurance, we have taken the necessary steps to become a legitimate business. This means that we carry insurance to protect our clients' possessions and provide peace of mind. Our commitment to fair pricing and exceptional service sets us apart from the competition, ensuring that our clients receive the best value for their investment in professional cleaning services.

Simple: We offer flat pricing in our services based on the number of rooms & bathrooms We also offer an hourly rate at $50/per maid with a minimum of 3 hours (2 cleaners for 1.5 hrs) $150

Timeframe to complete every job will vary based on the needs of each client, size of the property being cleaned and the time the place has been left without professional cleaning. The first time the crew arrives to clean will give us an idea of what of how much time is needed to complete the cleaning for each specific client. Which then will allow us to inform each client roughly how many hours we would be at their property each time we clean.

There are no contracts ever, you can cancel whenever you want.

We provide the equipment and professional grade chemicals needed to thoroughly clean your home. If you have a specific preference of cleaning supplies, all you need to do is let us know. If you require us to use green cleaning products or If you want us to use your own cleaning products, please let us know before we start the service.

If you love our service, and we hope you do, please refer a friend to us. You will receive $30 credit & your friend will get $30 off on their fist cleaning! Each referral credit must be used towards different cleaning dates, we do not allow accumulated credits to be used all that the same service time.

We reserve the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, exposed weapons on-premises, severe clutter and disconnected utilities. Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened. If our team needs to leaves for a reason that is not our fault, your service fee will still be due in its entirety.

The Mighty Cleaning customers enjoy the benefits of a full contingent liability insurance of $1,000,000 & a $10,000 fidelity bond. This means that the insurance protects not only our company and employees but also each of its customers as third parties for such possibilities of breakage and damage. We run a detailed nationwide background check on all applicants in our hiring process and we are fully licensed, bonded and insured.

Our website is protected by an extended validation SSL certificate. Our booking form has its own layer of 256-bit security protocol; the credit card transactions are processed by Stripe. No credit card numbers are stored in our system, rest assured we take security very seriously.

Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive and find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave and you will be charged the cancellation fee. We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards We will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

If you requested hourly service, have a prioritized list available, our cleaning crew will start at the top of the list & work the way down until the time is up. Please note we don’t offer a recurring discount for hourly cleaning. To ensure there are no surprises when we arrive and find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave and you will be charged the cancellation fee. We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards We will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

It’s up to you, many of our clients are away during cleaning, there are different ways to arrange our visit. You may leave keys hidden under the mat, in the mailbox, with a neighbor, front desk, or give us a spare. We will need to have a key or security code for the alarm system, we have systems in place to keep your keys secure.

We will gladly work around pets, we are a pet-friendly company, within reason: We ask that indoor activity is limited for cleaning efficiency and safety. If your pet becomes anxious or presents a safety concern, we reserve the right to remove our employees from your home. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply. Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present.

We always send at least two cleaners at a time, occasionally a solo cleaner may be present due to illness of her/his work buddy. We do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians. Our employees have been rigorously background screened and drug tested prior to work with us, you can rest assured all our staff has integrity and is held accountable.

We schedule the jobs in an order that requires the least amount of drive to help maintain low prices and avoid trip fees. Please allow us a 90-120 minute window to deal with traffic, parking and other surprises.

MOLD – Mold removal is a specialty, Due to OSHA regulations, we cannot be liable for any mold-related risks in client’s homes. We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages and urine or excretions.

For liability reasons, our employees do not use ladders or move objects or furniture more than 35 pounds to protect them from injury. If you would like cleaning behind heavy objects, please move prior to cleaning.

Payment is due at the time service is rendered, we accept credit, debit & check. We DO NOT accept cash payments. All recurring clients must leave a banking information on file for automatic payments. All payments will be collected on the day of the service via credit card or ACH to the card or account provided when you signed up for services.

We want you to be 100% satisfied with each cleaning you receive from us. We have built our business providing our clients with the best possible service available, still, we realize that we are human, things will from time to time get missed. If you are not absolutely delighted with the cleaning, we will re-service the area within 24 hours of notification for free. Most cleaning companies wouldn’t dare stand behind a guarantee like this, but we stand behind our work.

Effective Date: 08/01/2024 1. Introduction Welcome to The Mighty Cleaners. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access our site or use our services. 2. Information We Collect We may collect the following types of information: a. Personal Information - Name - Email address - Phone number - Mailing address - Payment information - Service details (e.g., cleaning preferences, service frequency) b. Non-Personal Information - IP address - Browser type - Operating system - Access times - Referring website addresses 3. How We Use Your Information We may use the information we collect in the following ways: a. Personal Information - To schedule and provide cleaning services - To process transactions and send order confirmations - To respond to customer service requests - To send newsletters or marketing communications - To improve our services and customer experience b. Non-Personal Information - To analyze trends and administer the site - To track users' movements around the site - To gather demographic information 4. How We Protect Your Information We implement a variety of security measures to maintain the safety of your personal information. Your information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. 5. Sharing Your Information We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. 6. Third-Party Links Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. 7. Your Consent By using our site or our services, you consent to our privacy policy. 8. Changes to Our Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. 9. Contacting Us If you have any questions about this Privacy Policy, please contact us at: The Mighty Cleaners Waxhaw, NC Info@TheMightyCleaners.com 704-769-5565